Questions? 

1. Where are you located?

Frosted Flour Cookies operates outside of a home in 80918. Major crossroads are Austin Bluffs and Academy. 

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2. How do I get my cookies?

Local pick up in 80918. Cookies will be porch pick up with you name clearly labeled on your order. Delivery is done on a case-by-case basis and a fee will incur. 

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3. What is your payment policy?

Once an order is confirmed and all details organized, payment is taken via Square, Apple Pay, cashapp, or venmo. If paying via square I will send you an invoice to the email you have provided. A 50% deposit is required up front to secure your spot. If the deposit is not recieved within 48 hours from confirmation, it is subject to cancelation. 

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4. How much notice do you need in advance for orders?

Preferred notification time is 3 weeks. If it is less than 3 weeks' notice, the order may not be able to be fulfilled. 

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5. How do my cookies come packaged?

All cookies will come boxed together, individually sealed. Larger orders may come in multiple boxes. If you have a different need please contact me. 

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6. What if I have no idea what designs I want and can't decide between pricing plans?

No worries, I am happy to chat about your needs for an order. We can discuss and come to an agreement. Just reach out!

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7. What is your cancelation policy?

If an order is canceled within 14 days from pick up, 100% will be refunded. If an order is canceled 7-13 days from order pick up, 50% will be refunded. If an order is canceled less than 7 days prior to pick up, there will be no refunds. 

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Please see Terms of Service for more information!